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About


FAQ


What Happens After I Submit My Application?

For both online and in-person applications, you will receive a receipt and confirmation number for future reference throughout the housing process. The Office of Public Housing will review your application for eligibility based on the information provided in the application to determine if the application meets eligibility criteria established by HUD. The Lowell Housing Authority may contact you to request additional information to ensure a complete application.

What If I Am Determined Ineligible for the Waiting List?

If determined ineligible for the waiting list, you will receive a letter indicating the reason for the determination. You may appeal this determination by clarifying or providing additional documentation which supports a change of application status.

What Is My Status on the Waiting List?

The U.S. Department of Housing and Urban Development (HUD) requires the LHA to place all families that apply for assistance on a waiting list. When a unit becomes available, the Lowell Housing Authority selects families from the waiting list in accordance with HUD requirements and LHA policies.  Your position on the waiting list and the speed for which you will be housed is determined by a number of factors including vacant unit availability, reasonable accommodations identified in your application, and your eligible preferences. Once selected for a spot on the Lowell Housing Authority’s waiting list, you may check your spot on the list at any time by contacting your caseworker at the Office of Public Housing or for those who completed online applications may view their status at the MyHousing Application portal (Coming Soon).

How Will I Know When I Am Selected from the Waiting List?

The Office of Public Housing will notify the family by mail when it is selected from the waiting list. The notice will include the next steps the family must follow to continue the application process. The LHA has a responsibility to ensure the safety of our residents. Among the next steps is the LHA’s determination that a family will be a suitable resident.  The LHA will review any criminal activity that is a threat to the health, safety or property of others. All applicants 17 years of age or older on the application must consent to a criminal background check to further LHA’s commitment to resident health, safety, and security. In addition, proof of citizenship or legal resident status will be required.

What If I Am Determined to Be Ineligible for Public Housing?

Upon successful completion of our screening process, applicants will be contacted for a housing orientation. The housing orientation provides new residents with an LHA policy overview, and exposure to programs and services offered by LHA. Applicants unable to schedule an orientation may contact the office to reschedule the orientation to another date and time which will suit their needs. Applicants determined ineligible for affordable housing programs will receive a letter indicating the reason(s) for an application denial. Applicants may appeal the determination with a letter in writing to the Executive Office for additional consideration.  Instructions for the appeal process will be provided in the determination letter.

What Happens When I Am Offered A Unit?

There will be one offer made. If you should refuse a unit because it is not suitable based on a medical condition, you will be asked to provide documentation in order to remain on the list. If there is no documented reason for turning down a unit, your name will be removed from the waiting list. Upon acceptance of the unit, a Resident Orientation will be scheduled. During the Resident Orientation, you will sign the lease for your apartment, be provided with LHA policies, and exposed to the services available to you as a resident of LHA. Welcome to Your New Home!