COVID-19 Guidance and Resources

COVID-19 Guidance and Resources

COVID-19 Prevention and Resources

The Lowell Housing Authority continues to monitor the outbreak of the 2019 Novel Coronavirus (COVID-19). We are taking the following preventative actions to help reduce the spread of this virus within our developments and ask for your assistance.

Cleaning Practices: Our property management team has increased the disinfecting of high touch areas including doorknobs, vending machines, railings and bannisters, elevators and bathrooms. This same practice of cleaning with disinfectants should be done in our homes and vehicles for all high touch areas including doorknobs, handles, counters and phones.

Limited Gathering Areas: Please assist us by refraining from gathering in entry lobbies. These areas should be used in short frequencies while waiting for a ride or delivery. The lobbies and entryways should not be used for visiting, recreation or social activities. We want to keep these areas clean and clear to reduce the possibility of contamination to our residents and visitors. Residents should congregate in established community rooms or units.

Limit Contact with Others: We urge residents that may be ill to minimize or avoid contact with other residents, LHA staff and members of our community. Please inform any LHA staff member of a sick family member before they enter your unit. Residents are encouraged to call or email your property management office instead of making face-to-face visits. If you are feeling ill, please call to reschedule meetings with LHA staff and contact your medical provider immediately.

Update Contact Information: Please be sure our property management offices have a current and valid phone number and email address. We are monitoring the situation and want to ensure we have correct contact information to deliver any future messages.

We appreciate your cooperation in helping us maintain a healthy and safe environment. Informational bulletins will be posted throughout buildings with tips regarding sanitization, cleanliness, and other ways to avoid contracting an illness. Please visit the CDC website for up to date information at


The Lowell Housing Authority will be temporarily suspending all in-person application and resident services. If you are a new applicant interested in applying for affordable housing programs, please visit to being your application, or download our federal application here and mail to the Office of Public Housing, 21 Salem Street, Lowell, MA 01854

Download Federal Application

For questions or concerns, please contact the Lowell Housing Authority Executive office at 978-364-5311.


Resident Certifications

The Lowell Housing Authority has temporarily suspended all in-person certifications. Resident certifications will be conducted by postal mail, email, fax or hand-delivery of documentation required to secure drop box locations.

Eligibility & Hearing Appointments

The Lowell Housing Authority will not be conducting any eligibility appointments in person.  Applicants should communicate with our office by phone or email to ensure requested documentation is in place, and an in-person meeting will be scheduled at a later date.

To limit personal contact, eligibility hearings and resident hearings will be held by phone, or in-person by appointment only.

Maintenance & Inspections

The Lowell Housing Authority will be temporarily modifying its procedures for addressing inspections and maintenance requests. To limit contact with others as directed by the state of Massachusetts and the CDC, the agency will be reducing the number of inspections and routine maintenance requests of our residents.

Maintenance Requests

Emergency Requests

To ensure the safety of our staff, until further notice, The Lowell Housing Authority will be addressing resident emergency maintenance requests only. Emergency maintenance requests will be attended to within 24 hours, depending on the nature of the emergency. Emergency maintenance requests include, but are not limited to:

  • Any condition which jeopardizes the security of the unit
  • Major plumbing leaks or flooding, waterlogged ceiling or floor in imminent danger of falling
  • Natural or LP gas or fuel leaks
  • Any electrical problem or condition which could result in shock or fire
  • Loss of working heating system from September 15th through June 15th
  • Utilities (electrical, gas or water) not in service
  • Conditions which present the imminent possibility of injury
  • Obstacles which prevent safe entrance or exit from a unit
  • Inoperable fire alarm systems, missing or inoperable smoke alarms or carbon monoxide detectors
  • Any and all other conditions which pose a threat to the well being of the family/individual occupying the unit

Property managers will be responsible for ensuring that all emergency requests are corrected within 24 hours.  In situations where a 24 hour request cannot be immediately corrected, the family/individual will be relocated to a hotel or other shelter.  Property manager will coordinate these temporary relocations.  All costs will be paid by the Housing Authority, including hotel charges, costs for food while out of the unit, as well as transportation costs.

Routine requests

All residents should continue to submit requests for all routine work orders, and we will attend to them as soon as possible. Residents may submit a maintenance request by contacting their property maintenance line.

North Common Village: 978-453-6982
South Common Village, Faulkner Street: 978-453-7596
Highland Parkway, Harold Hartwell Court: 978-459-5037
Concord River Mill, Lakeview Ave: 978-275-8170
Belvidere Heights, Centralville Gardens, Francis Gatehouse, City View Towers:


The Lowell Housing Authority will not be conducting any interim or annual UPCS inspection. Regular inspections as part of the move-in process for housing eligible families will continue as defined by the agency’s administrative plan. If you have an inspection currently scheduled, you will be contact with the Housing Authority at a later date to reschedule. HQS inspection procedures and scheduling for Housing Choice Voucher Program participants will remain unchanged.

LHA Learning Zone After School Program

In lieu of Governor Charlie Baker’s implementation of a restriction on public gatherings as well as the order to close all K-12 Public Schools within the State of Massachusetts through April 7, 2020 in response to the Coronavirus (Covid-19), the Learning Zone After-School Programs located at both 21 Salem Street as well as 580 Chelmsford Street will remain closed until further notice.

The Lowell Housing Authority will publish notification of the re-opening of the Learning Zone After-School Programs when either the Governor has lifted the restriction on public gatherings or the Authority feels doing so is in the best interest of its residents.

For questions or concerns, please contact

Michelle L. Dinan, Family Self-Sufficiency Director
Phone: (978)364-5368
Email: [email protected]

School Closures and Lunches

Lowell Public Schools will be closed from March 16, 2020-April 6, 2020. For Lowell Housing Authority residents with children who rely on school lunches, Lowell Public Schools will be providing bagged lunches at the following schools:

Rogers: 10:30AM -1:00 PM at the back door loading dock entrance on South Street
Greenhalge: 10:30 AM -11:00AM
Robinson: 11:15AM -11:45AM
Pawtucket: 12:00PM-12:30PM
Murkland: 12:45PM-1:15PM
Lincoln: 1:30PM-2:00PM
Bartlett: 11:AM-11:30AM
Moody: 12:00PM-12:30PM
Residents are asked to drive or walk-up for pickup.

For more information, please visit: 

Education and Technology

Comcast will be providing free low-cost internet for low-income families.  Please visit the link for eligibility details and terms.

Meal Delivery

The Merrimack Valley Food Bank Nutrition program will be delivering meals as usual to the City View Towers, and Belvidere Heights. Food Distribution will occur in the community room for residents to return to their homes.

Residents receiving Meals on Wheels through Elder Services of the Merrimack Valley should not receive any disruption to their services at this time.  For more information, please contact Meals on Wheels directly at:

“Hannaford To Go” Grocery Pick Up
Hannaford has expert shoppers from different departments who will shop for you. Shop online and choose a pickup time at the Lowell Hannaford that is convenient for you. Once you arrive at the scheduled pickup time, just follow the “Hannaford To Go” signs.

Market Basket Instacart

Shop conveniently online at Market Basket for all your food staples and get home delivery.

Stop and Shop Peapod 

Shop conveniently online at Market Basket for all your food staples and get home delivery.

Unemployment Assistance

Do you require help in applying for unemployment assistance? Visit the link below to start the conversation.

Prescription Guidance

CVS Pharmacy
Amid a growing number of cases of the COVID-19 coronavirus across the United States, CVS is now offering free home deliveries on all prescriptions at all of their retail locations. The company announced it will waive any and all delivery fees on prescriptions, attributing it to wanting individuals at higher risk of contracting the virus to be able to stay home if they so choose.

Walgreens Pharmacy
Walgreens is “waiving delivery fees for all eligible prescriptions. The company is reminding customers of a number of available services, including Walgreens Pharmacy Chat, a secure platform available 24/7 online and through the Walgreens mobile app, as well as pharmacy drive thru for customers looking for alternative ways to access their medications,” the company said in an announcement Thursday afternoon. “Customers are also able to use the drive thru to purchase a handful of select products.”

Rite Aid Pharmacy
If you have been exposed to coronavirus or the flu, or if you prefer to use shopping options that help reduce contact with others, we encourage you to use our app to refill prescriptions online and receive texts when your prescription is ready. You can also shop to have your health and wellness products delivered right to your door. Many Rite Aid locations provide drive-through pickup windows and/or prescription delivery. Contact information for your local store can be found on And if you are not already a member of RiteAid’s free wellness+ rewards program, we encourage you to sign up to receive digital updates on COVID-19, in addition to a variety of other valuable benefits.

Religious Services

Mobile Social Groups

The American Association of Service Coordinators

The Institute on Aging’s (IOA) 24-hour toll-free Friendship Line helps seniors and adults living with disabilities. Staffed with trained volunteers, the hotline offers an ear to older adults facing loneliness, depression, isolation, and/or suicidal thoughts.  Make a referral today or call (415) 750-4111 or (650) 424-1411 to connect with IOA.

Presbyterian Senior Living – Mather Telephone Topics

With Telephone Topics, you simply call a toll-free number to listen to a wide range of interesting discussions and programs.

Dial in to…

  • Access Wellness programs
  • Participate in live, guided chair yoga or meditation sessions to stretch your body or mind.
  • Education programs
  • Learn about history, healthy habits, architecture, and more—it’s easy to learn something new!
  • Discussion topics–Share a piece of your mind when you join a lively discussion on sports, movies, and other topics.
  • Music reviews–Listen and learn about opera, early rock ’n’ roll, and other musical genres that get your toes tapping.
  • Enjoy Live performances or master storytelling sessions in the comfort of your own home.
    Call (888) 600.2560 to get started—it’s FREE!

March & April,  2020 Topics


The MSPCA has temporarily closed, but has provided the Lowell Housing Authority with pet food supplies to assist residents who may be in need of pet supplies during the COVID-19 crisis. These will be distributed to residents in need, while supplies last. For more information, please contact Andrea Hall at 978-364-5300, or by email at [email protected]

Fact Sheets