Housing Technician / Front Desk Receptionist

JOB SUMMARY:  This is a full-time, responsible position in which the incumbent will perform administrative duties associated with the Federal and State Housing Programs.

SUPERVISION RECEIVED:  The incumbent in this class receives direct supervision from the Chief Admissions Officer.

SUPERVISION GIVEN:  The incumbent provides no supervision to others.

KNOWLEDGE, SKILLS AND ABILITIES

1. Strong computer skills and knowledge of Microsoft Word/Excel and the ability to learn the software program for the Federal Public Housing Program.
2. Ability to deal effectively with low-income, culturally diverse individuals and families.
3. Ability to comply with office practices and protocols.
4. Ability to understand and follow oral and written instructions.
5. Ability to maintain confidential information and provide for the security of confidential documents.
6. Ability to multi-task and perform all required duties.
7. Ability to understand regulations of the Federal Housing Programs and comply with policies and procedures set forth in the Administrative Plan.
8. Strong written and oral communication skills required.
9. Ability to meet established deadlines and coordinate workflow to produce effective results.
10. Knowledge of area support service programs.
11. Ability to be punctual and maintain good attendance.
12. Ability to remain focused and organized in a busy work environment.
13. Bilingual in Spanish or Khmer preferred.

PRINCIPAL DUTIES

1. Schedule interviews and perform eligibility screening of Federal and State Public Housing Program applicants.
2. Completes necessary leases and rent computations for the Federal and State Public Housing Program.
3. Checks and verifies immigration status with USCIS
4. Maintains and sorts waiting list according to federal and state regulations.
5. Maintains a secure, organized file system of client electronic folders, compliant with LHA filing procedures.
6. Performs data entry into HUD’s IMS/PIC System of all income and family information related to the annual re-examination of income, as well as interim rent changes.
7. Performs data entry of information related to applicant screenings, and tenant annual/interim recertification of income.
8. Correlates orientation packets for new residents.
9. Performs data entry for lease-up, vacancy, inspection, and move-ins.
10. Transferring calls as necessary and notifying employees of clients.
11. Performs other related duties of the class as required.

TRAINING/EXPERIENCE:  Three to five years administrative experience, as well as an associate degree in a related field is required.