The Lowell Housing Authority is a quasi-public organization with a mission to work in partnership with other housing providers, local government and our residents to provide quality housing and a variety of social services programs that assist residents in achieving their highest level of self-sufficiency. The Authority manages over 2,500 units of federal, state, and leased housing for individuals and families. The LHA operates under the umbrella of the U.S. Department of Housing and Urban Development (HUD) and Massachusetts Department of Housing and Community Development (DHCD) who establish regulations and provide guidance to our agency.
We are a large housing organization with approximately 83 administrative staff, and an experienced maintenance workforce, responsible for the upkeep of our properties across the City of Lowell. We consider ourselves to be A Foundation for Stability and Opportunity. We recognize that access to affordable housing is only the first step in achieving self-sufficiency, so we’ve dedicated ourselves to becoming much more. To achieve our goals, we implement or partner with a number of community organizations to create opportunities for our residents to achieve self-sufficiency. Programs and services include youth enrichment, academic scholarships, financial literacy, counseling, and homeownership.
As a team, we are data-driven, encourage innovation, and strive for excellence. We value our employees, offer excellent benefits, and support the professional growth of staff through our tuition reimbursement program, professional training, and mentorship.
Jobs Plus Program Director
DEFINITION OF THE ROLE The Jobs-Plus Program Director will perform a wide variety of strategic engagement and grant management responsibilities related to program planning, external partner engagement, staff management, fund development for sustainability, and full implementation of the Jobs Plus grant on-site at North Common Village. The Jobs-Plus Program Director is a four-year management position fully funded by the Jobs Plus Grant. The salary of the Jobs Plus Program Director is dependent upon qualification and experience and is subject to budget and funding availability. SUPERVISION RECEIVED The Jobs-Plus Program Director works under the general supervision of the Executive Director/CEO of the Authority and the direct supervision of the Assistant Executive Director/COO. SUPERVISION GIVEN The Jobs-Plus Program Manager will provide supervision to a small support staff including an Assistant Program Manager and Community Coaches. KNOWLEDGE AND ABILITIES
- Ability to conduct program assessments and provide solutions and recommendations to increase administrative efficiency and program effectiveness.
- Experience in program development and database management.
- Strong problem-solving skills, the ability to exercise sound judgment and the aptitude to make decisions based on accurate and timely analyses.
- Experience with grant management and strong communication skills required.
- Ability to work effectively with culturally diverse, low-income residents.
- Implement the Jobs-Plus program concepts by developing unique interfaces to promote economic opportunity in the community; create a culture that supports work, educational attainment and pushes new innovative career tracks.
- Work with the LHA executive management team to develop a sustainability plan for the Jobs Plus program.
- Establish systems to track and report the Jobs-Plus Program performance outcomes to ensure program completion, conduct ongoing analysis to identify, make recommendations and help resolve potential challenges to project implementation, coordinate and oversee partnership activities, on-site event schedule and responsibilities; provide support to collaborative partners on how best to work together toward the common agenda and implement supportive strategies for all the core and leverage programs.
- Manage and maintain positive relationships with multiple Community Based Organizations (CBOs), social services providers, city departments, residents, and other stakeholders necessary to implement the Jobs-Plus goals.
- Communicate Jobs-Plus Program priorities, providing direction to staff and partners, gathering and sharing data, compiling and reporting on the status of Jobs-Plus commitments, participating in related working group and hub meetings as needed to maintain an understanding of current implementation goals and challenges, and actively contributing to the development of a shared agenda and commitments between Jobs-Plus and other partners on-site at North Common Village.
- Prepare and manage grant budgets, oversee expenditure and reimbursement of partners, monitor compliance to budgets and project deadlines, forecast needed funds; assist with the sustainability plan and fund development goals of Jobs Plus and direct/implement adjustments with the approval of the Assistant Executive Director/COO.
- Ensure that LHA and partners are meeting all requirements of MOU or any such shared agreements; develop strong lines of communication with HUD and MASSHire Lowell Center; identify issues early on and implement solutions that maintain goals and metrics required by grant; prepare relevant HUD reports and compile the reimbursement packages.
- Facilitate proper training and policies are in place to support staff and community coaches directly managed under Jobs-Plus Program.
- Develop communications plan and oversee build out of the website, events and communications that reach residents of North Common Village and the general public.
- Execute and/or prepare presentations and materials to outside interested parties, or at conferences or forums on the activities and results of Jobs Plus activities.
- Perform other duties as assigned and required.
Job SummaryThe incumbent of this class performs routine building custodial and janitorial tasks. The Maintenance Custodian maintains buildings and surrounding grounds in a and neat condition. Work is performed in accordance with standardized procedures or prior instructions.The incumbent receives close guidance from the Property Manager, and is reviewed while in progress and upon completion for accuracy and compliance with instructions. The incumbent does not give supervision to others.
Knowledge, Skills, and Abilities
- Knowledge of methods and practices used in janitorial or custodial work
- Knowledge of proper use of a variety of special cleaning and sanitizing solutions and solvents.
- Ability to read signs and follow oral and written instructions.
- Ability to move heavy furniture, supplies and equipment.
- Ability to use common cleaning tools and equipment.
- Ability to perform building custodial tasks under supervision.
- Ability to operate lawn care and snow removal equipment.
- Knowledge of basic maintenance of buildings.
- Shall possess a valid Driver's License.
- Cleans and polishes floors located in storerooms, corridors, elevators, stairwells lavatories and other areas by sweeping, mopping, scrubbing, waxing, and polishing, using a variety of hand implements and equipment, such as: brooms, mops, vacuum cleaners, floor scrubbers, floor buffers, etc.
- Keeps rest rooms clean by sweeping, scrubbing and waxing floors: disinfects and deodorizes lavatories, urinals and toilet bowls: washes sinks, mirrors and fountains: maintain in a clean and sanitary condition.
- Maintains grounds by selecting the proper tools, implements or equipment to perform a variety of tasks, such as pruning shrubs and trees, reseeding bare spots in lawns spraying insecticide on shrubs and trees, removing snow and ice.
- Custodians shall perform emergency repairs as needed.
- Performs routine custodial and janitorial tasks, such as: emptying waste baskets, washing windows, emptying trash compactors, lifting containers and carrying them out of building, vacuuming rugs and carpets, stripping wax from floors, and similar tasks.
- Applies appropriate solvents and solutions, such as detergents, soaps, scouring powders, waxes, polishes, etc.
- Performs a number of routine security functions, such as: Checking to make certain that designated offices and buildings are secured at specific times of the day/night.
- Cleans and paints vacant apartments by washing walls, ceilings, windows floors, cupboards, lavatories and by steam cleaning appliances.
- Perform other related duties of the class, as required.
Training and ExperienceThe nature of this work does not require any prior training or experience. A candidate should be in good physical condition, and should be able to demonstrate the ability to understand oral and written instructions. Some manual dexterity is called for. Good physical condition is essential.
Assistant Property Manager
JOB SUMMARY This is a highly responsible administrative position in which the incumbent must provide support to the Property Manager, as well as work independently on many simultaneous projects. The incumbent must maintain confidentiality of tenant information. The incumbent will provide assistance to the Property Manager by following established administrative procedures, verifying and assembling documents for annual recertification of income, and preparing documents for lease termination processes. The incumbent is responsible for creating work orders, assigning work to maintenance staff, showing apartments to perspective residents and conducting resident orientations. The incumbent works closely with tenants and resident organizations. SUPERVISION RECEIVED The incumbent will receive direct supervision from the Property Manager. SUPERVISION GIVEN The incumbent may provide supervision to clerical and maintenance staff. PRINCIPAL DUTIES
- Responsible for scheduling timely annual recertification of income for residents and insuring all required verification forms and supporting documentation are obtained.
- Responsible for collection of rents, maintenance charges, and legal fees and monitoring monthly tenant account receivable balances.
- Responsible for the preparation of eviction notices in accordance with established procedures.
- Assists the Property Manager in monitoring all buildings, grounds and common areas for cleanliness and general maintenance.
- Assists the Property Manager in the inspection of apartments.
- Responds to resident complaints by scheduling or conducting informal conferences.
- Works with resident organizations to establish budgets and monitor expenditures
- Receives communications of a general nature from resident and may respond to concerns.
- Develops written correspondence to residents and maintains copies in the resident file..
- Maintains a secure, organized file system of resident information, compliant with LHA filing procedures.
- Performs data entry into HUD’s IMS/PIC System for all income and family information related to the annual recertification of income, as well as interim rent changes. Also performs data entry of lease-up, vacancy and inspections.
- Assembles resident orientation packets and conducts orientation meetings with new residents.
- Obtains Enterprise Income Verification (EIV) information for residents at the time of annual recertification of income.
- Computes tenant rent share in compliance with state and federal regulations.
- May also perform listed duties on behalf of non-profit corporation(s) as directed from time to time by the Executive Director and/or his designee.
- Performs other related duties of the class as required, including assuming the duties of the Property Manager in his/her absence.
- Ability to follow established procedures outlined in the Low Rent Public Housing Administrative Plan
- Proficiency with Microsoft Word and Excel software programs and ability to learn the Emphasys software program.
- General knowledge of maintenance principles and building systems.
- Ability to interpret leases and other legal documents and work with constables and attorneys in executing lease termination proceedings.
- Ability to maintain confidential information and follow established security guidelines for resident files.
- Ability to maintain effective communications with staff and residents.
- Ability to prepare clear and concise reports as required.
- Ability to multi-task and perform required duties associated with the position.
- Ability to remain focused and organized in a busy work environment.
- Ability to work effectively with low-income, culturally diverse individuals and families.
- Bilingual in Spanish or Khmer preferred.
- Shall possess a valid Driver’s License.
Benefits are offered for full time 35 hour/week positions and include:
- Defined pension plan
- Health and dental coverage
- Long-term disability
- Flexible spending
- Deferred compensation
- Training certifications, conference participation, and tuition reimbursement