The Lowell Housing Authority is a quasi-public organization with a mission to work in partnership with other housing providers, local government and our residents to provide quality housing and a variety of social services programs that assist residents in achieving their highest level of self-sufficiency. The Authority manages over 2,500 units of federal, state, and leased housing for individuals and families. The LHA operates under the umbrella of the U.S. Department of Housing and Urban Development (HUD) and Massachusetts Department of Housing and Community Development (DHCD) who establish regulations and provide guidance to our agency.
We are a large housing organization with approximately 83 administrative staff, and an experienced maintenance workforce, responsible for the upkeep of our properties across the City of Lowell. We consider ourselves to be A Foundation for Stability and Opportunity. We recognize that access to affordable housing is only the first step in achieving self-sufficiency, so we’ve dedicated ourselves to becoming much more. To achieve our goals, we implement or partner with a number of community organizations to create opportunities for our residents to achieve self-sufficiency. Programs and services include youth enrichment, academic scholarships, financial literacy, counseling, and homeownership.
As a team, we are data-driven, encourage innovation, and strive for excellence. We value our employees, offer excellent benefits, and support the professional growth of staff through our tuition reimbursement program, professional training, and mentorship.
Resident Services Coordinator
The Resident Services Coordinator is responsible for the coordination of group and individual services and supports for residents residing in each housing site to assure a safe and harmonious living environment for elderly and disabled residents. Responsible to identify and access resources beneficial to resident as needed and act as broker on the resident's behalf. Duties:
- Coordinate and facilitate group services/activities, including meals and educational, wellness, cosmetology activities and schedule office hours at designated housing sites.
- Schedule and facilitate work groups as needed to complete work plan activities.
- Recruit, train and supervise volunteers who will assist with group/congregate activities.
- Work as a team with assistant project coordinator to assure the delivery of programs/services provided through the community. . (memoranda of agreements)
- Assess, inform and refer individual residents to publicly funded programs. (Home Care, food stamps, Veterans benefits, etc.).
- Identify gaps in services to elders and adult persons with disabilities. Offer a range of service plans to these residents including private pay and resident cost sharing with the goal of establishing and maintaining cost effectiveness and affordable services.
- Assist in screening residents for Home Care Program to identify appropriate care plans with Elder Services case managers and nurses assigned to building(s) and meet with project case management team
- Accept referrals from housing Management and/or designated staff for elderly or disabled residents.
- Attend monthly on-site interdisciplinary meetings with Elder Services nurse and case manager and vendor representatives to provide on-going monitoring of residents needs and services.
- Implement needs assessment surveys to provide on-going evaluation and monitoring of services that are needed by residents in coordination with project evaluator.
- Provide accurate and timely documentation to meet all contractual and administrative standards as required by Elder Services and the Housing Authority.
- Establish and maintain effective working relationship with designated building site management and provide safe, sanitary and well-maintained housing
- Encourage and support the development of a resident council in each designated housing site. Organize regular meetings with resident council to address social, recreational and educational needs. Identify problems and issues and approaches to dealing with them.
- Provide outreach, advocacy and crisis intervention to residents accordingly.
JOB SUMMARYThe incumbent of this class performs routine building custodial and janitorial tasks. He/she maintains buildings and surrounding grounds in a lean and neat condition. Work is performed in accordance with standardized procedures or prior instructions.
SUPERVISION RECEIVEDThe incumbent receives close guidance from the Property Manager. Work is reviewed while in progress and upon completion for accuracy and compliance with instructions.
SUPERVISION GIVENThe incumbent does not give supervision to others.
KNOWLEDGE, SKILLS, & ABILITIES
- Knowledge of methods and practices used in janitorial or custodial work
- Knowledge of proper use of a variety of special cleaning and sanitizing solutions and solvents.
- Ability to read signs and follow oral and written instructions.
- Ability to move heavy furniture, supplies and equipment.
- Ability to use common cleaning tools and equipment.
- Ability to perform building custodial tasks under supervision.
- Ability to operate lawn care and snow removal equipment.
- Knowledge of basic maintenance of buildings.
- Shall possess a valid Driver's License.
- Cleans and polishes floors located in storerooms, corridors, elevators, stairwells lavatories and other areas by sweeping, mopping, scrubbing, waxing, and polishing, using a variety of hand implements and equipment, such as: brooms, mops, vacuum cleaners, floor scrubbers, floor buffers, etc.
- Keeps rest rooms clean by sweeping, scrubbing and waxing floors: disinfects and deodorizes lavatories, urinals and toilet bowls: washes sinks, mirrors and fountains: maintain in a clean and sanitary condition.
- Maintains grounds by selecting the proper tools, implements or equipment to perform a variety of tasks, such as pruning shrubs and trees, reseeding bare spots in lawns spraying insecticide on shrubs and trees, removing snow and ice.
- Custodians shall perform emergency repairs as needed.
- Performs routine custodial and janitorial tasks, such as: emptying waste baskets, washing windows, emptying trash compactors, lifting containers and carrying them out of building, vacuuming rugs and carpets, stripping wax from floors, and similar tasks.
- Applies appropriate solvents and solutions, such as detergents, soaps, scouring powders, waxes, polishes, etc.
- Performs a number of routine security functions, such as: Checking to make certain that designated offices and buildings are secured at specific times of the day/night.
- Cleans and paints vacant apartments by washing walls, ceilings, windows floors, cupboards, lavatories and by steam cleaning appliances.
- Perform other related duties of the class, as required.
TRAINING/EXPERIENCEThe nature of this work does not require any prior training or experience. A candidate should be in good physical condition, and should be able to demonstrate the ability to understand oral and written instructions. Some manual dexterity is called for. Good physical condition is essential.
- Defined pension plan
- Health and dental coverage
- Long-term disability
- Flexible spending
- Deferred compensation
- Training certifications, conference participation, and tuition reimbursement