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FAQs


FAQs


What You Need

During the initial application process, when you are called in for a screening, and when you have reached the top of the waiting list, you will be asked to have the following information or documents available for review by the LHA:

    • Driver’s license
    • Social security card
    • Annual income
    • SSI Benefit details
    • Number of persons to be included on application
    • Names of all family members to occupy the unit
    • Asset information
    • Current contact information**

The LHA will be contacting you throughout the application process. Should your contact information change, you are required to notify the Office of Public Housing.  If we are unable to contact you, you may risk being removed from our waiting list.

Apply Online or Download Application

The Lowell Housing Authority offers the convenience of online applications. To complete a secure electronic application please click on the button below to MyHousing, the Lowell Housing Authority’s third-party secure application portal. Once inside the portal, you will be able to complete the application.  Before applying, please have all of your necessary documents with you. You will need the social security numbers, names, DOB for all family members, along with the preferences you are selecting. Please set aside at least 20 minutes when you begin the application. The application does not offer the ability to save and resume the application process.

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Apply in Person

Applicants completing applications in person may do so at the Lowell Housing Authority’s Office of Public Housing located at: 89 Appleton Street, Lowell, MA 01852

Apply Online

Applications are accepted through CHAMP (Common Housing Application for Massachusetts Programs). Housing Authorities maintain separate waiting lists, and can establish their own preferences.  This can present a challenge to applicants applying in multiple jurisdictions. CHAMP provides applicants with a convenient way to apply to one or more public housing authorities.

 

 

For both online and in-person applications, you will receive a receipt and confirmation number for future reference throughout the housing process. The Office of Public Housing will review your application for eligibility based on the information provided in the application to determine if the application meets eligibility criteria established by HUD. The Lowell Housing Authority may contact you to request additional information to ensure a complete application.

There will be one offer made. If you should refuse a unit because it is not suitable based on a medical condition, you will be asked to provide documentation in order to remain on the list. If there is no documented reason for turning down a unit, your name will be removed from the waiting list. Upon acceptance of the unit, a Resident Orientation will be scheduled. During the Resident Orientation, you will sign the lease for your apartment, be provided with LHA policies, and exposed to the services available to you as a resident of LHA. Welcome to Your New Home!

Upon successful completion of our screening process, applicants will be contacted for a housing orientation. The housing orientation provides new residents with an LHA policy overview, and exposure to programs and services offered by LHA. Applicants unable to schedule an orientation may contact the office to reschedule the orientation to another date and time which will suit their needs. Applicants determined ineligible for affordable housing programs will receive a letter indicating the reason(s) for an application denial. Applicants may appeal the determination with a letter in writing to the Executive Office for additional consideration.  Instructions for the appeal process will be provided in the determination letter.

The Office of Public Housing will notify the family by mail when it is selected from the waiting list. The notice will include the next steps the family must follow to continue the application process. The LHA has a responsibility to ensure the safety of our residents. Among the next steps is the LHA’s determination that a family will be a suitable resident.  The LHA will review any criminal activity that is a threat to the health, safety or property of others. All applicants 17 years of age or older on the application must consent to a criminal background check to further LHA’s commitment to resident health, safety, and security. In addition, proof of citizenship or legal resident status will be required.

If determined ineligible for the waiting list, you will receive a letter indicating the reason for the determination. You may appeal this determination by clarifying or providing additional documentation which supports a change of application status.

The U.S. Department of Housing and Urban Development (HUD) requires the LHA to place all families that apply for assistance on a waiting list. When a unit becomes available, the Lowell Housing Authority selects families from the waiting list in accordance with HUD requirements and LHA policies.  Your position on the waiting list and the speed for which you will be housed is determined by a number of factors including vacant unit availability, reasonable accommodations identified in your application, and your eligible preferences. Once selected for a spot on the Lowell Housing Authority’s waiting list, you may check your spot on the list at any time by logging in to the Lowell Housing Authority’s application portal called MyHousing. If you have already completed an application online, you may register for an account to view your application status, make changes to your application, and contact our public housing office. If you submitted a paper application previously, you may still register for an account.  To register, you will be asked to verify your date of birth and entity id or confirmation number. If you require additional assistance, please contact the Leasing Office at phone at 978-364-5311.

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